Request a prescription refill at Faith & Healing Pharmacy in Mount Juliet by phone at 615-583-7575, online, or through our app. You can collect it in store, at the curb, or by delivery, and most refills are ready the same day when the medication is in stock. If you take several ongoing medications, medication synchronization lines them up to one collection date each month. This page covers each refill route, med sync, and curbside pickup, and which option suits you.
There are four ways to request a refill, and every one of them reaches the same pharmacy team at 151 Adams Lane, Suite 18. Whichever route you use, tell us how you want to collect it: in store, at the curb or by delivery. You can also request refills for a spouse, child or parent already on file with us.
Once we have your request, a pharmacist fills and checks it, and we call or text you as soon as it’s ready. If an insurance issue comes up, we call you before anything goes out. Request two or three days before you run out. If you have no refills left, we contact your prescriber for a new authorization at no charge, which usually takes one to two business days.
Medication synchronization, or med sync, lines every repeat prescription up to one collection date a month. Instead of tracking several refill dates, you make one pharmacy trip, or take one delivery, for all your ongoing medications.
To set it up, we review your prescriptions and adjust the quantities once, with short fills where needed, so every refill lands on the same day. Then we set your monthly fill date. From then on, your refills are ready together, so you no longer run low on one medication while waiting for another. Before each cycle, a pharmacist calls you to confirm any changes and reviews your medications for accuracy and safety.
It suits patients taking several ongoing medications, caregivers managing prescriptions for a family member, and anyone tired of making several pharmacy trips a month. Everyone in a household can be lined up to the same date, so one trip covers the whole family. If you take only one ongoing medication, there is nothing to line up, and a regular refill works just as well.
To start, call 615-583-7575 and ask to enroll. We verify your coverage before enrolling you, because the short fills used to line up your medications go through your insurance plan, and most plans allow them. The first month may involve a few short fills; after that, everything is filled on one day. Tell us whether you want your monthly package in store, at the curb or delivered.
Med sync is free for our patients. You pay only your normal copay or cash price for the medications you actually fill that month. Read more on our prescription synchronization page, or ask about it the next time you collect a refill.
Curbside pickup lets you collect your prescription without leaving your car. It’s free, and it’s available during all opening hours: Monday to Friday, 9 AM to 6 PM, and Saturday, 9 AM to 1 PM. A member of our team brings your medications out to you. It suits busy schedules, parents with children in the car, and anyone with mobility concerns.
How it works:
1. Ask for curbside. When you request your refill by phone, online or in the app, tell us you’d like curbside pickup. We call or text you when it’s ready.
2. Park in the curbside area. Drive to 151 Adams Lane, Suite 18, and park in our designated curbside area outside the pharmacy. If you’re not sure which space to use, call us when you pull in, and we’ll tell you where to wait.
3. Tell us you’re here. Call 615-583-7575 or use the app to let us know you’ve arrived. Stay in your car; there’s no need to come inside or wait in line. A team member brings your medications to your car within a few minutes.
Bring a photo ID if you’re collecting a controlled substance, because our team will check it in your car. A family member or caregiver can collect for you if they know your name and date of birth, and they bring photo ID for controlled or other restricted prescriptions. Curbside also works for completed prescription transfers and many over-the-counter products. If you’d rather not drive at all, our prescription delivery service brings it to you instead.
Every option runs through the same pharmacy team at 151 Adams Lane, so pick the one that fits your week.
Best when you’re passing anyway and want to talk to the pharmacist face to face about your medication.
Best when you’re driving nearby and want to stay in the car, especially with children or limited mobility.
Best when you take several ongoing medications and want one collection date a month instead of several trips.
Best when you can’t travel. See our prescription delivery page for areas and timing.
Med sync works with any of the other options: your monthly package can be collected in store, at the curb or delivered.
Two or three days before you run out. That leaves time for insurance processing, a new authorization from your prescriber, or ordering a medication we don’t have on the shelf.
We contact your prescriber for a new authorization at no charge to you. Approval usually takes one to two business days, and we let you know as soon as it arrives.
No. Med sync is free for our patients. You pay only your normal copay or cash price for the medications you fill that month, as you would without it.
Yes. Curbside pickup costs nothing extra and is available during all opening hours. You pay only your usual copay or cash price for the prescriptions you collect that day.
Yes. A family member or caregiver can collect it if they know your name and date of birth. For controlled or other restricted prescriptions they need photo ID, so call ahead and we’ll tell you what to bring.
To request a refill, start medication synchronization or set up curbside pickup, call 615-583-7575 and you’ll speak to a pharmacist, not a phone tree. We’re open Monday to Friday, 9 AM to 6 PM, and Saturday, 9 AM to 1 PM, and closed on Sunday. You’ll find us at 151 Adams Lane, Suite 18, Mount Juliet, TN 37122.
