Frequently Asked Questions

Faith & Healing Pharmacy is a locally owned, independent pharmacy at 151 Adams Lane, Suite 18, in Mount Juliet, Tennessee, serving families across Wilson County. Below, our team answers the questions patients ask most about transfers, compounding, refills, delivery, vaccines and insurance. For anything not covered here, call 615-583-7575.

Smiling pharmacist talking with a patient at the pharmacy counter

Transferring your prescriptions

How do I switch my prescriptions from a chain pharmacy like CVS or Walgreens?

Call Faith & Healing Pharmacy at 615-583-7575 or submit our online transfer form, and we handle the rest. Our pharmacist contacts your chain pharmacy, requests your prescription records and completes the paperwork. Transfers are free, and once the move is done you can pick up in our Mount Juliet store, use curbside or choose local delivery.

You need your full name, date of birth, phone number, your current pharmacy’s name and location, and the medications you want moved to Faith & Healing Pharmacy. Prescription numbers speed things up but are not required. Some controlled medications have transfer limits, and Schedule II prescriptions usually need a new order from your prescriber, so call us to check.

Most transfers to Faith & Healing Pharmacy finish within 24 to 48 hours, and many are done the same day. The timing depends mostly on how quickly your previous pharmacy responds. We let you know as soon as your prescription is ready at our Mount Juliet pharmacy.

No. The Faith & Healing Pharmacy team contacts your old pharmacy, requests the records and handles all the paperwork for you. You only need to call us once or submit the transfer form. Your insurance plan stays the same, because coverage follows your plan rather than the pharmacy you use.

A compounding pharmacy prepares a medication for one patient when no manufactured product fits their prescription. At Faith & Healing Pharmacy in Mount Juliet, our pharmacist adjusts the strength, form or ingredients your prescriber specifies. Every compound we make is non-sterile, prepared to USP <795> standards, and dispensed only against a patient-specific prescription.

Faith & Healing Pharmacy makes three non-sterile forms in Mount Juliet: custom-strength capsules; topical creams, gels and ointments; and flavored oral liquids and suspensions. We prepare them for adults, children, and pets with a veterinarian’s prescription, and we also fill low dose naltrexone (LDN). We do not compound sterile injectables.

Ask your doctor, dermatologist or veterinarian to send the prescription to Faith & Healing Pharmacy by phone, fax or e-prescription. Federal law requires a patient-specific prescription for every compound. Once it arrives, our pharmacist calls you to confirm the details and tells you the cost before we prepare anything, since insurance often does not cover compounds.

Most compounds at Faith & Healing Pharmacy are ready within a few business days. The timeline depends on the formula and whether the ingredients are in stock in Mount Juliet. We give you a specific ready-by time when we call to confirm, and we recommend requesting compound refills a few days before you run out.

A prescriber orders a compound when a commercial medication does not fit the patient. Common reasons include a strength no manufacturer makes, a reaction to a dye, filler, gluten or lactose, trouble swallowing pills, a discontinued drug, or a child or pet who refuses the taste. When an FDA-approved product works, Faith & Healing Pharmacy recommends taking that instead.

Refills and med sync

Request a refill through the form on our website, the RxLocal app, by calling 615-583-7575, or at the counter in Mount Juliet. Most refills are ready the same day when the medication is in stock. We call or text you when it is ready for pickup, curbside or delivery.

Faith & Healing Pharmacy contacts your prescriber for a new authorization at no charge, and you don’t need an appointment. Approval usually takes one to two business days, and we tell you as soon as it arrives. To leave time for that, request refills two or three days before you run out.

Medication synchronization lines up all your maintenance prescriptions so they fill on one date each month. At Faith & Healing Pharmacy, we review your prescriptions, adjust quantities once so the refills align, and set a monthly fill date. A pharmacist calls before each cycle to confirm any changes.

Med sync is free for Faith & Healing Pharmacy patients; you pay only your usual copay or cash price for what fills that month. Most insurance plans allow the short fills needed to align medications. Call 615-583-7575 and we will check your plan before enrolling you.

Delivery and curbside

Faith & Healing Pharmacy delivers same-day to Mount Juliet, Green Hill and Providence (37122), Old Hickory (37138), Hermitage (37076), west Lebanon (37087), Lebanon and Gladeville (37090) and Gladeville (37071). We deliver to homes and workplaces within 30 miles. If your address falls outside that area, call 615-583-7575, because our routes cover more ground on some days.

Yes, delivery from Faith & Healing Pharmacy is free within 30 miles of our Mount Juliet pharmacy. There is no minimum order and no membership, and your medication price and insurance billing stay the same as at the counter. Curbside pickup is also free.

Most orders placed in the morning reach you the same afternoon. Faith & Healing Pharmacy delivers Monday through Friday with our own team rather than a courier, so weekend orders go out on the next delivery day. Refrigerated medications travel in an insulated cooler, and we never leave medication unattended on a porch or in a mailbox.

Call Faith & Healing Pharmacy at 615-583-7575, or choose delivery or curbside when you submit an online refill. For delivery, give us your address and any gate codes or instructions. For curbside, park in our designated curbside area at 151 Adams Lane in Mount Juliet and call us; a team member brings your order to your car.

Faith & Healing Pharmacy in Mount Juliet gives flu, COVID-19, shingles (Shingrix), RSV, pneumococcal, Tdap, hepatitis and travel vaccines, plus catch-up MMR, chickenpox and HPV doses. No prescription is needed. Adults 18 and over can receive every vaccine we offer, and children 3 and over can get flu and COVID-19 shots.

No. Faith & Healing Pharmacy takes vaccine walk-ins during pharmacy hours, and most visits take 20 to 25 minutes, including a short wait afterward. Calling ahead helps on Saturdays, when we close at 1 PM, for groups of more than three, and for travel vaccines, which we order in with 4 to 6 weeks’ notice.

Bring your insurance card and, if you have one, your immunization record. Faith & Healing Pharmacy checks your coverage and tells you what you owe before vaccinating, and our pharmacist uses your record to see which shots are due. Tell us about any past vaccine reaction, serious allergy, pregnancy or weakened immune system.

Insurance, hours and getting here

Faith & Healing Pharmacy in Mount Juliet is open Monday to Friday, 9 AM to 6 PM, and Saturday, 9 AM to 1 PM. We are closed on Sunday. Curbside pickup is available during all pharmacy hours, and delivery runs Monday through Friday.

Faith & Healing Pharmacy is at 151 Adams Lane, Suite 18, Mount Juliet, TN 37122. We are a locally owned, independent pharmacy serving Mount Juliet and nearby Hermitage, Old Hickory, Lebanon and Gladeville. Select the address for directions in Google Maps.

Yes. Faith & Healing Pharmacy has a designated curbside area at 151 Adams Lane, Suite 18, in Mount Juliet. Park there, call 615-583-7575, and a team member brings your prescription to your car during pharmacy hours, so you don’t need to come inside.

Call Faith & Healing Pharmacy at 615-583-7575, or email scripts@faithandhealingrx.com. You reach our Mount Juliet team directly, with no phone tree or call center. Call before you switch so we can check your insurance: we accept most major plans, including TRICARE, and coverage follows your plan rather than the pharmacy you use.

Still have a question?

Call Faith & Healing Pharmacy and you reach our Mount Juliet team directly, Monday to Friday 9 AM to 6 PM and Saturday 9 AM to 1 PM.

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